At Sonovision-Aetos, I operate as a hybrid IT operations professional — equal
parts automation architect,
low-code developer, and hands-on support engineer. My approach is rooted in a single principle:
every recurring problem is an opportunity to build a system that prevents it.
By Orchestrating n8n workflows and Docker services, Engineering Power Platform solutions, and
providing
deep-level hardware and software support, I deliver measurable efficiency gains across the
entire organisation.
This isn't traditional IT support. It's Operations Engineering — where every
ticket resolved becomes a
workflow, every manual report becomes an automated dashboard, and every pain point becomes a
permanent fix.
Current Position · Sep 2025 – Present
Technical Support Engineer & Automation Specialist
A multi-faceted role spanning workflow automation, low-code development, and enterprise IT
support —
consistently delivering solutions that eliminate manual processes and provide real-time
operational visibility.
Pillar 1 · Workflow Automation & Orchestration
-
Orchestrated complex n8n automation pipelines for
Jira ticket lifecycle management — automated reminder notifications
reduced manual follow-up time by 40% and cut SLA breach
rate from 18% to 4%.
-
Engineered scheduled n8n workflows for IT asset
reporting, transforming a 3-hour manual Excel process into a 12-minute
automated Snipe-IT-to-email pipeline.
-
Architected and managed Docker environments to
reliably host internal automation tools, ensuring 99.9% uptime for
business-critical workflow services.
-
Optimized webhook integrations connecting Jira,
SharePoint, and into unified notification streams, eliminating
context-switching across platforms.
n8n
Docker
Jira API
Webhooks
API
Pillar 2 · Low-Code & Business Solutions
-
Developed custom canvas and model-driven Power Apps
used by cross-functional teams daily — including an Auction Bidding
application that reduced approval processing time by
70%.
-
Architected Power Automate cloud flows integrating
SharePoint, Outlook, and Teams — automating 5+ approval workflows and
saving 20+ hours per week across departments.
-
Managed and optimised SharePoint environments
including document libraries, custom lists, and permission models to
improve team collaboration and data governance.
-
Conducted Power Platform training sessions for team
members, reducing internal support queries by 60%
through improved self-service documentation.
PowerApps
Power Automate
SharePoint
Power BI
Microsoft 365
Pillar 3 · IT Infrastructure & Technical Support
-
Delivered end-to-end IT technical support including
advanced hardware troubleshooting (System component-level
diagnosis, system imaging) and UAE-specific software
administration.
-
Built internal infrastructure powershell scripts,
providing real-time visibility into system health metrics
— replacing manual status-check routines.
-
Maintained 100% uptime for critical business
applications and reduced support ticket resolution time by
40% through proactive monitoring and documented
runbooks.
-
Engineered a systematic hardware troubleshooting
methodology now used as a team standard, cutting mean time to resolution
(MTTR) for hardware incidents significantly.
PowerShell
Streamlit
Hardware Diagnostics
Windows Admin
SQL
Key Impact Numbers
40%
Reduction in manual Jira follow-up time
70%
Faster approval processing via Power Apps
20h+
Weekly hours saved through automation
3h→12m
Asset reporting time (n8n pipeline)
Previous Experience
Gained hands-on experience in Power Platform development and enterprise application
support — performance during the internship directly led to the current full-time offer.
- Assisted in developing canvas
apps for internal process automation
- Created documentation for Power
Automate workflows
- Provided Level 1 technical
support for business applications
- Participated in requirements
gathering and UAT sessions
Power Apps
Workflow Automation
Technical Documentation
User Support
